Privacy Policy

Effective Date: August 27, 2026

Playworks, LLC (“Playworks,” “we,” “us,” or “our”) respects your privacy and is committed to protecting the personal information you share with us. This Privacy Policy explains how information may be collected, used, stored, and shared when you visit our website, complete forms, make payments, register for services, or otherwise interact with Playworks online.

Information We Collect

Depending on how you use our website and services, we may collect:

Your name, email address, phone number, and other contact information
Your child's name, date of birth, and related information
Information you voluntarily provide about your child's development, participation, routines, concerns, or services
Registration, scheduling, and appointment information
Payment and transaction information
Information submitted through contact, intake, consent, screening, or other forms
Technical information automatically collected when you use our website, such as device, browser, IP address, and website usage information

We only ask for information that is reasonably necessary to provide our services, communicate with families, operate our website, and meet our legal and professional obligations.

How We Use Information

Information collected through our website may be used to:

Respond to questions and inquiries
Register individuals for screenings, consultations, therapy, or other services
Coordinate and provide services
Communicate with parents and caregivers
Process payments
Send requested resources or service-related communications
Maintain appropriate business and clinical records
Improve our website, programs, and services
Meet legal, regulatory, professional, and administrative requirements

We do not sell your personal information or protected health information.

Children's Information

Our services are primarily arranged by parents or legal guardians on behalf of children. Children should not independently submit personal information through this website.

A parent or legal guardian should complete forms, registrations, consents, and other requests involving a minor.

Health Information and HIPAA

Certain information submitted to Playworks in connection with occupational therapy or other healthcare services may constitute Protected Health Information (“PHI”) under the Health Insurance Portability and Accountability Act (“HIPAA”).

When HIPAA applies, Playworks handles PHI in accordance with applicable federal and state privacy requirements and our Notice of Privacy Practices.

Our Notice of Privacy Practices provides additional information about how health information may be used or disclosed and the rights individuals have regarding that information.

Website and Technology Providers

We use third-party service providers to operate our website and business, which may include website hosting, payment processing, scheduling, forms, communications, analytics, and other business functions.

These providers may process information as necessary to perform services on our behalf. When required for services involving PHI, Playworks uses appropriate safeguards and agreements with service providers as required by applicable law.

Payments

Payments made through our website may be processed by third-party payment processors. Playworks does not necessarily receive or store complete payment card information.

Payment processors maintain their own security and privacy practices governing payment information they process.

Cookies and Website Analytics

Our website may use cookies and similar technologies to operate the site, remember preferences, understand website usage, and improve the user experience.

Depending on your location and our website configuration, you may be provided options for managing certain cookies or tracking technologies.

Communications

If you provide your contact information, we may use it to respond to your request and provide communications related to services you have requested.

Marketing communications, when offered, may include an option to unsubscribe. Service-related or legally required communications may still be sent when appropriate.

Please do not send sensitive health information through ordinary email, social media messages, or other communication methods that have not been designated by Playworks for secure health information exchange.

Information Sharing

We may share information when reasonably necessary:

With service providers performing functions on our behalf
With healthcare or educational professionals when authorized or otherwise permitted by law
To process payments or provide requested services
To comply with legal or regulatory requirements
To protect the rights, safety, or property of Playworks, our clients, or others
When you have specifically authorized us to do so

We do not sell PHI or use PHI for advertising purposes except as permitted by law and with any authorization that may be required.

Data Security

We use reasonable administrative, technical, and physical safeguards designed to protect personal information.

No website, electronic transmission, or storage system can be guaranteed to be completely secure. Families should use the secure forms and communication methods provided by Playworks when submitting sensitive information.

Data Retention

We retain information for as long as reasonably necessary to provide services, maintain required records, meet legal and professional obligations, resolve disputes, and operate our business.

Clinical records and other healthcare information may be subject to separate retention requirements.

Your Choices and Rights

Depending on the type of information involved and applicable law, you may have rights regarding your personal information, including requesting access, correction, or deletion of certain information.

PHI is subject to additional rights described in our Notice of Privacy Practices.

To make a privacy-related request, please contact Playworks using the contact information below.

Third-Party Links

Our website may contain links to websites or services operated by other organizations. Playworks is not responsible for the privacy practices of third-party websites, and we encourage users to review their privacy policies before providing information.

Changes to This Policy

We may update this Privacy Policy periodically to reflect changes in our services, technology, legal requirements, or privacy practices.

The current version will be posted on our website with its effective date.

Contact Us

Questions about this Privacy Policy or our privacy practices may be directed to:

Playworks, LLC
Email: laura@playworksllc.com
Phone: 618-540-9948